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Discuss I just emailed Votech to demand a refund - think they will respond? at the Turbo-, Supersim and Simcloning Solution - Hackint0sh.org; Originally Posted by Focher You ordered it on August 18th and are upset about not ...
  1. #11
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    Quote Originally Posted by Focher View Post
    You ordered it on August 18th and are upset about not receiving it? I ordered mine the very first day the news broke that the TurboSIM could be used and received it on Friday, August 31.

    In my opinion, Votech was pretty good about updating its customers as best as it was equipped to do. They obviously aren't a large company and the TurboSIM - until it was known it could be used to unlock an iPhone - was a very niche item that very few people would ever buy.

    I think you need to be more realistic about the situation that happened. They went from being a small online retailer who might get a few orders a day to getting likely hundreds of orders a day. Follow that up with the fact that they doubtfully had more than a few TurboSIMs in stock, had to order and receive a new international shipment of TurboSIMs, and the TurboSIMs faced an immediately global shortage because of their new use. Every day, I bet Votech was receiving constant requests for updates, new orders, refund requests, etc so that just overwhelmed them more.
    This is spot on! I guess this is as good a time as any to tell the Votech-Bladox story… Gather round.

    We became the first Bladox reseller back in 2004 when we were a new company and stumbled across them almost by accident. We ordered a few of their products and were so impressed with the quality and features of them and saw the potential market opportunities – we asked them if we could become the Australian/New Zealand reseller.

    Since then it has been a few orders a month for the Bladox equipment – but nothing amazing. We continued to develop our own software and other value-added solutions and have been busy trying to build up the Votech business with our own niche products/services. Bladox was only ever a “neat” line of products that we were happy to distribute.

    Then 2 weeks ago the orders started flooding in thanks to whoever discovered that the FakeSIM application could be modified and used with the Turbo SIM to circumvent the iPhones AT&T lock-in (Ozbimmer?).

    Once we realised what was going on, we boosted our standing order with Bladox to several hundred pieces but it was too late – a few other individuals had made a couple large orders before us (Raneen, PDA Plaza, etc).

    Both PZ and I have mentioned it in the forums and on the Votech status page – the main delay with the supply is from Bladox’s supplier of raw materials. They simply can’t get enough PCB’s to keep up with demand. And these are not typical items you can buy in Wal-Mart or Radio Shack – very few places in the world can make these specialised components. It would take a new supplier weeks to prepare a production line to make the raw materials and cost a fortune.

    We are both humble little companies – trying to make a living. PZ and his team are sick – physically – from the stress of having so many orders to fill and not being able to deliver. We feel the same way – the stress is killing us here. We are not thieves, out to take your money and run! If we were, we would have left our stores open and collected all the money and you wouldn’t hear from us again! But we didn’t and won’t do that. In 6 months – or less – this desperation for Turbo SIM’s will have subsided (whether from a software solution or an international iPhone version or whatever) and we will still be here moving on with our lives – back to building up our respective businesses.

    Try to realise (I am Australian – that’s how we spell things here – s not z ;-) that before any of you had ever heard of Bladox, Votech or the infamous Turbo SIM’s, we were both very busy with our own projects. PZ is a world class cryptographer and has a lot of government and private contracts for the development of high tech hardware solutions that the public doesn’t even see. And we develop and install Internet, Video on Demand, VoIP and other solutions that utilise our Net Retriever interfacing software. We run legitimate businesses and have never promoted this as an iPhone unlocking solution – what you do with a Turbo SIM is up to you. Have you looked at what else they could be doing for you? Try the Flash SMS application – it’s pretty cool.

    Anyway – the point is: we weren’t just sitting here waiting for the iPhone revolution to hit – we wish we had some warning – we would have stock piled thousands of Turbo SIMs and you would each have one. Our other commitments have not gone away. This madness has turned our worlds’ upside down and we are doing our best to handle the situation.

    Bladox had the foresight to close their shop 4 days before us – they saw the supply issues and knew their own limitations. By the time we realised it, we had received many more orders and decided to put the brakes on before it got ridiculous. So we setup a waiting list and received thousands of requests for Turbo SIMs. Finding we could not physically answer them all (we tried!) we decided to setup the Turbo SIM status page. We increased the bandwidth for the site 3 times to try and keep up with the number of visits – but it still ran out and went down for a couple of hours the other day.

    We are still getting at least 300 emails per day re Turbo SIMs – we’re sorry if we have not got back to you. We will get the status page updated to a better format soon – it was only meant to be a very short term thing. From some of the emails we are getting, it looks like old status pages are getting stuck in people’s web cache. Please hit CTRL+F5 to get the latest page until we update the coding.

    If you have emailed us and we have not responded, please be patient. We are working through them all. If the answers are on the status page you probably won’t get a reply for a while…

    Re cancellations – that is up to you. Keep in mind that we don’t know when (or even if?) we will open the vStore again and if you do cancel, you will be back to the end of the list. All we can ask, again and again, is for your continued patience. Believe us – if we could get you the Turbo SIM’s any quicker we would!

    //Alex Voevodin
    Managing Director
    Votech Industries Pty Ltd
    Last edited by votech; 09-01-2007 at 05:48 PM. Reason: typo...


  2. #12
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    Quote Originally Posted by Focher View Post
    You ordered it on August 18th and are upset about not receiving it? I ordered mine the very first day the news broke that the TurboSIM could be used and received it on Friday, August 31.

    In my opinion, Votech was pretty good about updating its customers as best as it was equipped to do. They obviously aren't a large company and the TurboSIM - until it was known it could be used to unlock an iPhone - was a very niche item that very few people would ever buy.

    I think you need to be more realistic about the situation that happened. They went from being a small online retailer who might get a few orders a day to getting likely hundreds of orders a day. Follow that up with the fact that they doubtfully had more than a few TurboSIMs in stock, had to order and receive a new international shipment of TurboSIMs, and the TurboSIMs faced an immediately global shortage because of their new use. Every day, I bet Votech was receiving constant requests for updates, new orders, refund requests, etc so that just overwhelmed them more.
    I may add that they are honest too! I orderd 1 Tsim from them then cancelled my order, they did a PP refund immediatly.

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    Quote Originally Posted by votech View Post
    This is spot on! I guess this is as good a time as any to tell the Votech-Bladox story… Gather round.

    We became the first Bladox reseller back in 2004 when we were a new company and stumbled across them almost by accident. We ordered a few of their products and were so impressed with the quality and features of them and saw the potential market opportunities – we asked them if we could become the Australian/New Zealand reseller.

    Since then it has been a few orders a month for the Bladox equipment – but nothing amazing. We continued to develop our own software and other value-added solutions and have been busy trying to build up the Votech business with our own niche products/services. Bladox was only ever a “neat” line of products that we were happy to distribute.

    Then 2 weeks ago the orders started flooding in thanks to whoever discovered that the FakeSIM application could be modified and used with the Turbo SIM to circumvent the iPhones AT&T lock-in (Ozbimmer?).

    Once we realised what was going on, we boosted our standing order with Bladox to several hundred pieces but it was too late – a few other individuals had made a couple large orders before us (Raneen, PDA Plaza, etc).

    Both PZ and I have mentioned it in the forums and on the Votech status page – the main delay with the supply is from Bladox’s supplier of raw materials. They simply can’t get enough PCB’s to keep up with demand. And these are not typical items you can buy in Wal-Mart or Radio Shack – very few places in the world can make these specialised components. It would take a new supplier weeks to prepare a production line to make the raw materials and cost a fortune.

    We are both humble little companies – trying to make a living. PZ and his team are sick – physically – from the stress of having so many orders to fill and not being able to deliver. We feel the same way – the stress is killing us here. We are not thieves, out to take your money and run! If we were, we would have left our stores open and collected all the money and you wouldn’t hear from us again! But we didn’t and won’t do that. In 6 months – or less – this desperation for Turbo SIM’s will have subsided (whether from a software solution or an international iPhone version or whatever) and we will still be here moving on with our lives – back to building up our respective businesses.

    Try to realise (I am Australian – that’s how we spell things here – s not z ;-) that before any of you had ever heard of Bladox, Votech or the infamous Turbo SIM’s, we were both very busy with our own projects. PZ is a world class cryptographer and has a lot of government and private contracts for the development of high tech hardware solutions that the public doesn’t even see. And we develop and install Internet, Video on Demand, VoIP and other solutions that utilise our Net Retriever interfacing software. We run legitimate businesses and have never promoted this as an iPhone unlocking solution – what you do with a Turbo SIM is up to you. Have you looked at what else they could be doing for you? Try the Flash SMS application – it’s pretty cool.

    Anyway – the point is: we weren’t just sitting here waiting for the iPhone revolution to hit – we wish we had some warning – we would have stock piled thousands of Turbo SIMs and you would each have one. Our other commitments have not gone away. This madness has turned our worlds’ upside down and we are doing our best to handle the situation.

    Bladox had the foresight to close their shop 4 days before us – they saw the supply issues and knew their own limitations. By the time we realised it, we had received many more orders and decided to put the brakes on before it got ridiculous. So we setup a waiting list and received thousands of requests for Turbo SIMs. Finding we could not physically answer them all (we tried!) we decided to setup the Turbo SIM status page. We increased the bandwidth for the site 3 times to try and keep up with the number of visits – but it still ran out and went down for a couple of hours the other day.

    We are still getting at least 300 emails per day re Turbo SIMs – we’re sorry if we have not got back to you. We will get the status page updated to a better format soon – it was only meant to be a very short term thing. From some of the emails we are getting, it looks like old status pages are getting stuck in people’s web cache. Please hit CTRL+F5 to get the latest page until we update the coding.

    If you have emailed us and we have not responded, please be patient. We are working through them all. If the answers are on the status page you probably won’t get a reply for a while…

    Re cancellations – that is up to you. Keep in mind that we don’t know when (or even if?) we will open the vStore again and if you do cancel, you will be back to the end of the list. All we can ask, again and again, is for your continued patience. Believe us – if we could get you the Turbo SIM’s any quicker we would!

    //Alex Voevodin
    Managing Director
    Votech Industries Pty Ltd
    I am not his nephew nor am I Australian, I can assure everybody that this man is an honest dude. Not a seasoned buinessman but at least he is serious and trustworthy.
    Should you need a proof, IM privately and will send it to you!

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    Quote Originally Posted by votech View Post
    We are both humble little companies – trying to make a living. PZ and his team are sick – physically – from the stress of having so many orders to fill and not being able to deliver. We feel the same way – the stress is killing us here. We are not thieves, out to take your money and run! If we were, we would have left our stores open and collected all the money and you wouldn’t hear from us again! But we didn’t and won’t do that. In 6 months – or less – this desperation for Turbo SIM’s will have subsided (whether from a software solution or an international iPhone version or whatever) and we will still be here moving on with our lives – back to building up our respective businesses.
    Sorry, but this absolutely kills me. PZ has said the same nonsense. Certainly we appreciate your hard work, but you make it sound like you're doing a public service. You are not. You are a commercial enterprise.

    By my estimation, Bladox has sold more than 100,000 Tsims in the last few weeks. If they didn't put a million bucks in their pocket, then they're doing something very wrong.

    Point is, we'd love to have sympathy for you except for the fact that these little chips, as much as we appreciate them, are pretty damned expensive and we're certain you're making very good coin off of them. God bless you, that's capitalism, but save the whining. Most of us would love the money you're making off all this. You can sleep later.

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    Quote Originally Posted by SingleDouble View Post
    Sorry, but this absolutely kills me. PZ has said the same nonsense. Certainly we appreciate your hard work, but you make it sound like you're doing a public service. You are not. You are a commercial enterprise.

    By my estimation, Bladox has sold more than 100,000 Tsims in the last few weeks. If they didn't put a million bucks in their pocket, then they're doing something very wrong.

    Point is, we'd love to have sympathy for you except for the fact that these little chips, as much as we appreciate them, are pretty damned expensive and we're certain you're making very good coin off of them. God bless you, that's capitalism, but save the whining. Most of us would love the money you're making off all this. You can sleep later.
    I agree.

    Hire more people to answer emails and get things together over there. If customers have canceled their order you have an obligation to respond in a timely manner and refund the money. This isn't a friend doing a favor for a friend, this is a business transaction and it should be treated as such. Now that you are waiting for more stock should we expect those emails to be caught up soon?


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    Quote Originally Posted by RealEvil View Post
    I am really angry about this. I ordered a TurboSim on the 18th August - which was after the initial rush admittedly. I didnt even get an order number during the ordering process and they took the money instantly.

    They have had my £60 for 13 days. I have contacted them twice to ask why I never received an order number and to query why they took payment instantly when (apparently) they cannot fulfill my order. I have heard nothing.

    Today I emailed them demanding a refund. Do you think I ill hear back? Should I contact PayPal today? This has nothing to do with a potential software unlock - this is about people taking my money, not returning my messages and giving me no idea if/when I will get the product. I wouldn't put up with this from any normal we retailer - why should I put up with it from these people?


    Neil
    I for one am more than happy with the service from this company. I have received my Turbosim when promised and the communication from them since I placed the order has been outstanding (both via email and the ‘clearly’ set up web forum). If you took the time to read the communication (S) you would have seen that if you ordered before a certain date you were in one order cycle and after that date you were going to have to wait. Just to be clear I have no connection to this company. The fact that Alex even takes the time to articulately give background to the situation is to his credit.

    I am like the next bloke...Instant gratification is great but don’t shoot the messenger because you cant read the message!!!!!

    Have a nice day...would you like fries with that order : )

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    I would wholeheartedly agree with complaints about service quality in a normal business scenario, but I think the two of you are just being outright unfair. If you had ever run a business, you would know that purchasing of inventory and staffing are based on expectations of how much you will need those things at any given time. The TurboSIM demand was entirely unexpected. You act like this is a normal situation where the business selling an item should be able to adjust for a relatively short period of time when demand goes through the roof.

    Imagine if everyone could afford a Ferrari during a 60 day window. Would you consider it ridiculous for Ferrari dealers to be unable to meet demand? Would you consider it ridiculous that Ferrari wouldn't boost manufacturing their cars just to meet that small peak in demand?

    Just a couple of people in the "I want it and I want it now" category, like the girl from Willy Wonka and the Chocolate Factory. Do you want an Oompaloompa or a Goose that lays golden eggs next?

 

 
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