[Advice] Anyone trying to get their iPhone repaired?

[Liquid1]

Maybe this was posted 100 times before, but maybe someone will find it useful.

My iphone came with dead wi-fi and as a consequence fast draining battery. The problem was that I'm not from US so I had to wait for a few months for a friend to go there back again and try to replace it at apple store. Even though the phone was under warranty, registered, completely virginized, with original receipt, and with all contents in the box they (apple store) didn't want to have anything to do with it. They just looked at the serial number, looked for activation in their computer and as the phone was never activated, this was all where the servicing stopped. This was kinda strange to me because there is not a word about activation on the written warranty and apple explicitly say that your iphone doesn't need to be activated to receive repair service (check at http://www.apple.com/support/oss/).

So there you have it people from outside the states. Even though the chance to get a doa, or partly doa phone is rather small, I do suggest if you are going to buy an iphone to buy if from your local "dealer" so you can try if the phone is fully functional before you buy it.

[sam]

The apple site clearly states that it does not need to be activated. For othe rcountries this practice would be questionable anyways.

[thecompkid]

While the terms do explicitly state that, it seems that nothing short of a heated legal battle will actually get them to honor the policy. If you want to take this further, I don't suggest that you deal with the mindless "geniuses" at the retail stores, contact someone higher up.

[themagicman00]

well, having that in mind and having T-mobile as my carrier, I activated the phone saturday night, sunday morning when to Apple and told them my phone had a head set problem, they appearently clean it, and when on my way. 10 mins later got a call and couldnt hear a thing...same problem, when to apple and the phone was replaced. sunday at noon, call ATT and told them I did not want their service anymore, I made two calls, one to test and show the apple store rep that it wasnt working the first time and the second time to get finally a replacement.