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Discuss T-Mobile Voicemail indicator broken since 4/23/09 at the PwnageTool - Hackint0sh.org; Just last night I was working on my wife's iphone updating it to 2.2.1. It's ...
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    Default T-Mobile Voicemail indicator broken since 4/23/09

    Just last night I was working on my wife's iphone updating it to 2.2.1. It's a pay-as-you-go phone so after I rebooting the phone it showed a voicemail waiting indication. Which is normal for a pay as you go phone.

    I called to clear it and immediately got a text with cryptic characters. I then checked my iphone which is on a plan and got the same thing.

    I called T-Mobile and they said the system sends a text message when there is a new voicemail or the voicemail is being accessed. This only occurs on older unsupported non-T-Mobile phones.

    This is odd, because the indicator has always worked correctly alerting us of voicemails. They reset everything they could but could not resolve the problem.

    I'm curious if other T-Mobile USA customers are having the same issue.



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    Yes. If you call T-Mobile and ask to speak to Tier 3 pda/data device tech support, they can do something which will eliminate the text messages, but they know about the lack of voicemail indicator and hopefully will resolve the problem soon.

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    I just spoke to T-Mobile again. They maintain that the problem is with the iPhone. We currently have two choices:

    1) Disable the voicemail indicator altogether (it's called "WMI")

    or

    2) Put up with receiving blank text messages that serve to indicate a waiting voicemail.

    The solution, according to T-Mobile, is to disable visual voicemail on the iPhone. Does anyone know how to do that??

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    this problem is also discussed here: http://www.hackint0sh.org/forum/f127/71287.htm
    there is currently NO solution I find acceptable, as Tmobile created the problem by changing their system..

    > 1) Disable the voicemail indicator altogether (it's called "WMI")

    Yes Tmobile tech support can turn off Voice Mail Notification, then you wont get any text telling you you have voice mail, but you wont know when you have voice mail unless you constantly check for it

    the you have voicemail text notice is dated 1969
    when you check voicemail, you get a text from the year 2012

    > The solution, according to T-Mobile, is to disable visual voicemail on the iPhone

    that is not correct, visual voice mail is an ATT feature, iPhone users dont turn it on and off..

    Bottom line, the Voice Mail notification worked fine on iPhone till Tmobile screwed with it, and now we need to call and complain to get them to fix it

    call Tmo and make a trouble report, mention you are considering going to ATT if they cant fix it soon :-)

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    Quote Originally Posted by jon_slider View Post
    this problem is also discussed here: http://www.hackint0sh.org/forum/f127/71287.htm
    there is currently NO solution I find acceptable, as Tmobile created the problem by changing their system..
    Right, but it doesn't seem that they are going to accommodate us.

    Quote Originally Posted by jon_slider View Post
    this problem is also discussed here: http://www.hackint0sh.org/forum/f127/71287.htm
    Bottom line, the Voice Mail notification worked fine on iPhone till Tmobile screwed with it, and now we need to call and complain to get them to fix it

    call Tmo and make a trouble report, mention you are considering going to ATT if they cant fix it soon :-)
    Good luck!


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    indeed a troubling issue. the M.W.I or Message Waiting Indicator is something used by all carriers except AT&T. it is a simple paging message sent from the carriers Voicemail Platform via thier switch to your device to indicate if the device should display the Voicemal Flag (showing there is a message) or not display the flag (no messages or messages cleared). Visual Voicemail has nothing to do with this. this issue will effect all Tmobile Customers with Unlocked iPhones. they changed the coding in the paging message to a format the iPhones can't read correctly. after speaking with a former co worker who is now working for Tmobile, this is something they know about but are not changing as it does not affect users who "do not have iphones". in short unlocked iPhone users are stuck with it. possible ploy to get us to quit our iPhones and grab a G1? who knows but all one can do is report the case and threaten to churn to another carrier. enough of these complaints and they will fix the issue as it costs them 10 dollars everytime they field a call and more if they have to invest the time to Troubelshoot with you. so let em have it and they will fix it!
    Last edited by HDub; 04-29-2009 at 10:03 PM. Reason: clarification
    SDK head :
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    what's next?

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    Quote Originally Posted by HDub View Post
    Visual Voicemail has nothing to do with this. this issue will effect all Tmobile Customers with Unlocked iPhones. they changed the coding in the paging message to a format the iPhones can't read correctly. after speaking with a former co worker who is now working for Tmobile, this is something they know about but are not changing as it does not affect users who have Tmobile authorized devices. in short unlocked iPhone users are stuck with it.
    Is there a way to hack the phone so that it properly understands the paging message?

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    Quote Originally Posted by HDub View Post
    after speaking with a former co worker who is now working for Tmobile, this is something they know about but are not changing as it does not affect users who have Tmobile authorized devices. in short unlocked iPhone users are stuck with it.
    I've got news for you -- the problem is iPhone-specific. I also have a factory-unlocked Palm Treo 650, also with a T-Mobile SIM card, and it still shows the normal voicemail indicator for newly-received voicemail messages.

    So there is something non-standard about the iPhone voicemail implementation!

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    Quote Originally Posted by odysseus View Post
    I've got news for you -- the problem is iPhone-specific. I also have a factory-unlocked Palm Treo 650, also with a T-Mobile SIM card, and it still shows the normal voicemail indicator for newly-received voicemail messages.

    So there is something non-standard about the iPhone voicemail implementation!
    indeed AT&T does have specific protocols for the iphone voicemail setup mainly for the visual voicemail feature, however it is compatible with standard paging requests incase a customer did not want visual voicemail feat added. Tmobile knows this as they use the same billing system and also some of the same network level systems. they have changed thier paging notifications from the standard they used before to something the iphones could not read. my stating "tmoblie auth-devices" was refering to the double talk they would use to defer the caller from pressing the issue. sorry for the confusion there.
    SDK head :
    4.0.1 Fully PWNED.
    what's next?

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    yeah, the voicemail indicator is broken.
    I have a friend with this problem.
    T-mobile says it's the iphone prob which I refuse to accept.
    I say user should call t-mob and complain .

    edit: Looks like the problem is fixed from t-mobile end.
    read here http://www.hackint0sh.org/forum/f127/71287-7.htm from page 7
    Last edited by dtube; 05-04-2009 at 05:20 PM.
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