Why Apple illicitly blocked my iPhone trough iTunes update? IMEI/ICCID unknown
--regarding iTunes Update that left iPhone completely unresponsive--
I bought an iPhone in France in 2008 (signed contract with Orange for one year -France Telecom-, I had to move to Beijing, China, recently, so France Telecom provided me the code to unlock the iPhone. Legally. ( Comment désimlocker votre mobile ? - Assistance Orange )
My iPhone has been working correctly since I arrived to Beijing a few months ago and with different cards -in Beijing and in Hong Kong during my trips.
However, suddenly, last week in Beijing it stopped working. iPhone´s screen saying:
"IMEI: Unknown ICCD: Unknown"
I quickly went to the Official Apple Store in Sanlitun, Beijing, China, and the shop assistant told me that this has been done REMOTEDLY by Apple, trough iTunes! Probably when I tried to update to the new version of IPhone OS.
Whatever the reason might be, I find myself with an iPhone that doesnt work anymore at all, I cannot access to anything, with no repair service in China because "my phone belongs to another country stock" etc...
Please, whatever Apple did to my phone, online, trough the iTunes Store, and without my permission, I ask to be able to restore it, and to be allowed to connect to iTunes again with the USB cable, otherwise there´s no way to fix it.
This problem is widespread, a "manufacturing" / iTunes issue, as you can check on Google by typing
"iPhone IMEI: Unknown ICCDI: Unknown".
I really need to access to my IPhone latest information again so please, I ask Apple to take responsability and solve the problem.
I´m really disappointed with the excuses that were given to me at the Apple Store and the LIMITED assistance provided trough iTunes Support Service.
in China the aren´t authorized repair points.
Assistance to an Apple product should be GLOBAL and someone should be responsible.
Please stop blocking customers phones for NO reason, nor right!
This reminds me when Amazon took away books bought by Kindle customers without informing them, without their consent.
My iPhone is currently out of warranty but since this is an issue caused to me by Apple,
what are the options for me to fix it? Send it to France? Who pays for the shipping back and forth? Who pays for fixing it?
Paying for AppleCare for this is out of question.
Should I report it to the French Consumer Agency directly?
Thanks for reading and please help if you can.
It would be good if someone who works at Apple can actually write an official explanation for doing something so wrong.
WHAT THE SCREENS DISPLAYS:
MESSAGE 1) AND 2):
---On my MacBook Pro screen---
"IMEI: Unknown ICCD: Unknown"
Apple - Support - Discussions - 3G 'ICCID UNKNOWN' error message in ...
"iTunes could´t connect to the iPhone "iPhone" because it is locked with a passcode. You must enter your passcode. You must enter the passcode on the iPhone before it can be used with iTunes."
---On my iPhone screen---
Iphone cannot make or receive calls. Restore from iTunes. Apple - Support
OTHERS EXPERIENCING THE SAME PROBLEM. NO SOLUTION??
Apple - Support - Discussions - Search Discussions
iPhone 3G 8GB - A1241 - Mac OS X (10.5.8)
moderator edit: removed excessive and unnecessary keywords
the only thing everybody said...
Hi, thanks for answering,
this issue is caused by the stupid iPhone update.
I no longer trust this company.
I have no more details, everything I know is on my first post.
I will be reporting to Consumer Agency soon. It won´t be as easy as they thought to get away with this.