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Discuss Need help with an iPhone 5... for a friend. at the iOS 5.x - Hackint0sh.org; No, really. It is for a friend. I don't keep up enough with the iPhone ...
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    Default Need help with an iPhone 5... for a friend.

    No, really. It is for a friend.

    I don't keep up enough with the iPhone fix/tech/hack scene to help her but I'm sure someone here has an opinion on this...
    She bought an unlocked iPhone 5 in an Apple Store in the States, told them she lived here in France and they said she'd have no problems having it serviced here. She used it in the states for a week, no problem. Started using it with a SIM card here in Paris and after 4 days, the battery died and couldn't be revived.
    Tried to restore, no luck. She went to an Apple Store in Paris who were going to replace it until they realised it was made in the US and then said she'd have to send it to them. Apple Support won't ship internationally unless she pays shipping. And so... she's stuck.

    I know Android, and although I have had Apple products and know jailbreak and other such things I thought I'd ask because people who read up on this stuff daily the way I do with Android may have read about this before and have ideas.

    Please let me know what you think would be some good advice for my friend or a possible fix. She's in a jam without her phone. Isn't there a COMPLETE, wipe all, reset the phone from scratch with firware kind of fix that we could try? I'm familiar with how to do stuff like that.

    Thanks!



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    I have an update of sorts...
    My friend says she's tried restoring it several times but "the apple just keeps blinking".

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    Super Moderator Array n1ckn4m3's Avatar

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    If the phone won't restore successfully in DFU mode or recovery mode, the odds are that there is some kind of hardware problem. It is upsetting that she's in a country where the warranty is not valid and that she will need to pay a bundle out of pocket to ship the phone in for repair, but unfortunately, without any actual logs from the device (which can't be gotten easily if the device isn't booting properly), there isn't much troubleshooting to be done.

    Try a restore in recovery mode (hold the home button while turning the phone on, while it's plugged into the computer). If that doesn't work, try DFU mode (with the phone plugged in to the computer and turned on, hold home and power for 10 seconds, let go of power and continue holding home. You shouldn't see anything on the screen, but the backlight will turn on. If you see 'connect to iTunes', you're in recovery and not DFU, try again).

    If neither of those work, it is most likely a problem either with the charging circuit or the battery, and without a multimeter and some hardware hacking skills or a crash log from the phone, it will be difficult to tell which it really is.

    That said, check the link in my signature for 'Restore problems', and follow the directions there to see if you can post a recovery log for us to review.
    The preceding forum post has been brought to you by the letter "N" and the number 42.

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    Wow, n1ckn4m3!! That is awesome help. Thank you. I'm going to borrow the phone as she can't get it to work anyway and try what you've suggested. I just thought there might be some way to run a bootloader like in Android and reflash the phone with a stock firmware (or like with an AppleTV). But I'll try your suggestions to see how far I can get this thing. I'll report back.

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    Super Moderator Array n1ckn4m3's Avatar

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    The closest thing to recovery mode like exist on Android is the recovery / DFU mode listed above. DFU mode is supposed to be the absolute lowest-level restore capability required, so if it can be solved with software, that would likely be the way to do it. Good luck! If the restores fail in DFU or Recovery mode, as previously recommended, grab one of the restore logs and post to pastebin so we can review. We may be able to determine what is actually failing to help outline a repair plan that doesn't involve shipping to Apple.
    The preceding forum post has been brought to you by the letter "N" and the number 42.

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    Restore problems? Read this: http://www.hackint0sh.org/f137/130802.htm

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  6. Thanks tinpanalley thanked for this post.

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    I really wouldn't have trusted buying the phone in another country - period! The frequencies are quite different in many countries. What may work well in one, may not work at all in another. Plus, you can't go back and get it replaced as easily.

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    Well, in this instance the phone was fine and malfunctioned regardless of the country issue. And she has done this in the past, in fact several people do. Also, the frequencies aren't always as different as you think. You only need two to be the same to get a full signal. Very often there are many carrier and phone combinations when you have the chance to get a phone from another country. International travelers do this all the time. And in the 9 years that I lived in the states, even when I bought a phone from a store down the street it wasn't something that was easy to get replaced. So that's never really any kind of security after the first 15 days.
    In any event, being an unlocked phone bought in an Apple store, Apple did acknowledge the malfunction and give her her money back. I just want to see now if there's any way that I can get it, try resetting it, or even swapping interior parts with another iPhone (one with a dead screen for example) to assemble one like I used to with iPods. I used to make entire iPods out of broken parts on ebay for less than $100.

 

 

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