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Discuss Warranty related doubt at the General - Hackint0sh.org; I buy an electronic gadget. I play a lot with it and finally it gets ...
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    Default Warranty related doubt

    I buy an electronic gadget. I play a lot with it and finally it gets broken. Now I take it to the shop from where I bought it. The shopkeeper would try to see if the particular problem is covered under warranty. If it is not covered, I can still get it repaired for a fee.

    Now I buy an iPhone. I play a lot with its software and assume it gets bricked. (with 1.1.1). I take it to apple. How dare apple can say that it wont repair the phone for me, just because I have played with it (unlocked). Who are they to restrict me from fiddling with something, that I have paid for. They can charge some money if they want for fixing my phone.

    Is anyone agreeing/disagreeing to this view?



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    I AGREE! That sounds right to me. Apple should at least be reasonable and just charge us a fee to fix the problem rather than void our entire warranties!

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    You have just summed up the everyone's frustration with the iPhone / iPod

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    Actually most brands operate with the same warranty as iPhone. The only difference is that iPhone is the most hacked telephone in history.

    Lets take an example.

    You buy a program for your computer. You crack the program, so you can use it without a CD. The program then destroys the BIOS of the computer. Do you still think you have a warranty?

    And remember. At the moment you handed over the money to the salesman in the AT&T-store / Apple-store, you accepted that you have no warranty what-so-ever if you modify the installed software in any way.

    If you wanted to mess with the software and still be safe, you should have bought an open-source phone.

    Sincerely,
    Kaffe

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    Quote Originally Posted by Kaffe View Post
    Actually most brands operate with the same warranty as iPhone. The only difference is that iPhone is the most hacked telephone in history.

    Lets take an example.

    You buy a program for your computer. You crack the program, so you can use it without a CD. The program then destroys the BIOS of the computer. Do you still think you have a warranty?

    And remember. At the moment you handed over the money to the salesman in the AT&T-store / Apple-store, you accepted that you have no warranty what-so-ever if you modify the installed software in any way.

    If you wanted to mess with the software and still be safe, you should have bought an open-source phone.

    Sincerely,
    Kaffe
    My point is this: With your scenario, even if I take the motherboard to the manufacturer, if the problem is rectifiable and is not convered under warranty, the manufacturer would fix the problem for some fee. He has no rights to tell me that you have crashed the BIOS. So I wont repair the motherboard for you.

    Same with iPhone. We are not getting iPhone for free and it costs a damn $431 (including tax) to buy. After paying such a huge amount, if the company says I will not repair the problem for you just because you didn't obey to what we ordered you to be, it is simply illegal on their side.

    If I were in the US, I will be suing apple left and right for this.


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    Quote Originally Posted by iphoneindia View Post
    After paying such a huge amount, if the company says I will not repair the problem for you just because you didn't obey to what we ordered you to be, it is simply illegal on their side.

    If I were in the US, I will be suing apple left and right for this.
    Apple have no obligation to repair your iPhone (for free/or a charge) because of you breaking your phone. (according to American laws). On the otherhand, IF Apple chose to repair your problem, you'd have to take the next flight from India to the US, since Apple Stores in your country doesn't have certified iPhone-technicians.

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    Quote Originally Posted by Kaffe View Post
    Apple have no obligation to repair your iPhone (for free/or a charge) because of you breaking your phone. (according to American laws). On the otherhand, IF Apple chose to repair your problem, you'd have to take the next flight from India to the US, since Apple Stores in your country doesn't have certified iPhone-technicians.
    Taking a flight is my problem. Lots of my friends in US are holding a paper weight, just because apple has refused to repair the $431 weight for them. They simply cant sue apple, because they are Indians and dont have a green card yet!

    Can anyone confirm whether apple has agreed to repair any bricked phone, no matter what the fee is?

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    i remember someone here accidenty took his iphone for a spin...in the washing machine..he had to shell out i guess 250$ for the replacement...
    so if apple do agree to replace your phone that is what you should be looking at..

    and yes..you did break the contract with apple when you decided to unlock your phone

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    Quote Originally Posted by fallenczar View Post
    and yes..you did break the contract with apple when you decided to unlock your phone
    When I bought my iPhone from the Apple store, I did not sign any contract and the salesperson did not tell me that I could not unlock my iPhone. Therefore, if the hardware breaks, then Apple should fit it.


    Allan

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    Warranties don't require the signing of a contract -- there is an implied acceptance of a warranty when you purchase the product.

    More specifically, there isn't really a "contract" here per se... The warranty simply spells out what the manufacturer's obligation are -- you don't necessarily have to agree with them.

    In terms of actually repairing the iPhone, I don't see any reason why Apple wouldn't fix it for a fee. It's the free warranty coverage that Apple is disclaiming. Any iPhone that you've broken for any reason (even if you drove over it with a truck) could be covered under a paid repair program, although in some cases a device can be damaged beyond repair, or at least beyond the ability of an Apple Store "Genius" to fix, which may be why they're declining walk-in repairs on bricked iPhones.

    Keep in mind that in the case of in-warranty repairs, Apple's usual response is to simply replace the entire unit, rather than trying to do detailed repairs. This has been their policy with iPods for a long time as well. Understandably, this model does not lend itself to a paid repair system, although you could presumably buy a new refurbished "service unit" yourself, the fee would be close to the price of a new iPhone anyway, and more than most people would be willing to spend.


 

 
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