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  1. #1
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    Default UK - Iphone issues, what are my rights...

    Dad bought the iphone to show customers what we where giving away for orders over £500 etc etc

    So he bought it in December, didnt bother acitivating it or anything as he didnt need to use the iphone itself, just to show it to people. So it was rarely turned on.(he didint jailbreak or acitivate it illegally or anything)

    He gave it to me on Monday, i put it in the dock loaded up itunes, was about to acitvate it through itunes, but was called for dinner, went downstairs come upstairs to a stupidly hot ihpone thats burning and a cracked screen, take it of the dock and let it cool down.

    I took it to apple, they say, due to the fact it hasnt been activated we cant do anything about it.

    Took it to carphone warehouse, they said its cosmetic damage we cant do anything about it.

    Took it back to apple and they said we cant do anything, you have to take it up with apple care.

    So i did and spoke to a supervisor, got a case number, he told me to take pictures and email them to him, he passed them on to an engineer who shoud reply either today or tomorrows latest. Then they will send a courier?

    What the hell is it with CPW and Apple (both in Meadowhall Sheffield)
    Where do i stand if he says they cant take it in for repair or replacement??



  2. #2
    Senior Professional Array slimnickyy's Avatar

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    Quote Originally Posted by thesheephair View Post
    Dad bought the iphone to show customers what we where giving away for orders over £500 etc etc

    So he bought it in December, didnt bother acitivating it or anything as he didnt need to use the iphone itself, just to show it to people. So it was rarely turned on.(he didint jailbreak or acitivate it illegally or anything)

    He gave it to me on Monday, i put it in the dock loaded up itunes, was about to acitvate it through itunes, but was called for dinner, went downstairs come upstairs to a stupidly hot ihpone thats burning and a cracked screen, take it of the dock and let it cool down.

    I took it to apple, they say, due to the fact it hasnt been activated we cant do anything about it.

    Took it to carphone warehouse, they said its cosmetic damage we cant do anything about it.

    Took it back to apple and they said we cant do anything, you have to take it up with apple care.

    So i did and spoke to a supervisor, got a case number, he told me to take pictures and email them to him, he passed them on to an engineer who shoud reply either today or tomorrows latest. Then they will send a courier?

    What the hell is it with CPW and Apple (both in Meadowhall Sheffield)
    Where do i stand if he says they cant take it in for repair or replacement??
    1) Send a letter explaining your situation to their customer service department. Get a written response from them. If they are not helpful, then report the case to the Office of Fair Trading via their online customer reporting form. Also take the letter to the Citizens Advice Bureau (CAB) and if needed as evidence in court.

    2) I haven't read the iPhone warranty in detail, but on my glance over it, it appears that there is no requirement to have activated the phone to obtain warranty service. As long as it was bought within one year and you have proof of purchase, then on the face of it the one year warranty applies and you could sue them in small claims court for breach of its contract (warranty).

    It is recommended to contact your local free Citizens Advice Bureau at http://www.citizensadvice.org.uk/index/getadvice

    Warranty pdf is here http://images.apple.com/legal/warran...s/iphoneuk.pdf

    Office of Fair Trading (OFT) consumer site: http://www.consumerdirect.gov.uk/
    Last edited by slimnickyy; 04-02-2008 at 01:17 PM.

  3. #3
    Speedy Administrator Array n350z's Avatar

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    Also contact Trading standards and which consumer

    Tell them your situation and if they feel you are being mis treated they will contact the store in question and remind them of you're right as a consumer.


    Then if which consumer say you are in a strong position issue a summons against them

    It cost about £25 see below

    I pretty much did this with Currys over a TV and within the week they back down and replaced the unit under warranty.

    http://www.whichlegalservice.co.uk/c...ce_code=607PTJ
    Last edited by n350z; 04-02-2008 at 01:36 PM.
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    This guy is a scammer, he damaged the phone to make it look like it had been cracked. Check it out http://www.engadget.com/2008/04/03/i...cement-begins/.

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    Supporter Array Dhalilahma's Avatar

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    LOOOOOLLLLLLL!!!!! Dude, you kept the same username in both forums. Can you spell embarrassing?


 

 

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