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Discuss SOLVED: iTunes 10.2.1.1 + Windows 7 x64 - iTunes Freeze on iPhone/iPad Connection at the General - Hackint0sh.org; Team-- Had an issue that I 'resolved' this weekend that I was unable to find ...
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    Super Moderator Array n1ckn4m3's Avatar

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    Default SOLVED: iTunes 10.2.1.1 + Windows 7 x64 - iTunes Freeze on iPhone/iPad Connection

    Team--
    Had an issue that I 'resolved' this weekend that I was unable to find much info online about, though I found a bunch of other people with the same problem. Since I was able to work around it, I figured I'd throw a post up and detail:

    Right when iTunes 10.2.1 came out, I noticed that when I plugged in my iPhone 4, iTunes would freeze entirely -- the rest of my OS would remain running fine, but iTunes would just freeze. It would continue playing any media it was playing, but would become completely unresponsive to the OS. End-tasking the AppleMobileDeviceService.exe or AppleMobileDeviceSupport.exe caused iTunes to recover, but (as expected) the device would not connect to iTunes. It also behaved this way with my iPad 2, however, one in every 4 or 5 connections the iPad 2 would connect properly and synchronize.

    After uninstalling, reinstalling, recreating my music library (NIGHTMARE), manually reinstalling the Mobile Device Support from the .msi, etc., it STILL didn't work. As a last ditch option, I told iTunes to run in Compatibility Mode for Windows XP SP3. Tada! Problem (mostly) resolved. Admittedly, this DID bring about another big, big issue that I had to deal with which I'll detail here in case anyone else is having this and uses this workaround:

    Windows XP didn't have the 'Contacts' folder. It utilized the Windows Address Book. I have iTunes set to synchronize my contacts with my 'Contacts' folder, so that I have flat-file .contacts that can be easily imported and exported in the future (and easily backed up, thankfully!) As such, when I ran iTunes in Compatibility mode, not only did it disable Aero and prompt me that it was running in Compatibility mode, but upon first sync with my iPhone 4, it deleted all of my contacts from both the phone AND my Windows 7 USER\Contacts directory (presumably because it wasn't the Windows Address Book? I'm not really sure why...). Yippee! Good thing is I still had a backup from a week or so ago that had all of my contacts, copied it to my hackintosh VM and used the backup extractor to pull the sqlite address book out and dropped back on the iPhone, rebooted and I had my contacts back.

    So, in conclusion, iTunes still doesn't work when it's not in Compatibility Mode, and there are a mess of threads on Apple's forums about the same with no resolution. It's dangerous to play around with this because as I mentioned, it deleted my contacts with ABSOLUTELY NO WARNING -- no screen that told me that >10% were going to be modified, nothing -- it just synchronized, and during sync blew them away. Glad I had a backup!

    If anyone has a better solution to this that doesn't jeopardize my entire contacts list, I'm all ears. If anyone is experiencing this issue as well, hopefully this will suffice as a workaround until Apple resolves the issue with an iTunes update.
    The preceding forum post has been brought to you by the letter "N" and the number 42.

    iPhone 4, 32GB (iOS 6.1.2 | evasi0n | SHSH: 4.0 - 6.1.2)
    iPad 2 3G, 64GB (iOS 6.1.2 | evasi0n
    |
    SHSH: 4.3 & 4.3.3 - 6.1)

    Restore problems? Read this: http://www.hackint0sh.org/f137/130802.htm

    Did we solve your problem? Got a dollar or two spare? Please Donate!




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    Super Moderator Array n1ckn4m3's Avatar

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    Default

    Found a better fix, though it still requires some messing around.

    Remembering that it was working in 10.2 and only broke in 10.2.1 and 10.2.1.1, I went to OldApps and downloaded the 64 bit version of iTunes 10.2. (Link here: Old Version of iTunes 10.2 (x64) Download - OldApps.com). I used WinRAR to extract the installer and then ran the AppleMobileDeviceSupport64.msi directly, and told it to repair the installation. After it completed, I went into device manager, told it to view by connection, found the Apple Mobile USB Driver, and 'updated' it to the old version I had just installed. I unplugged and replugged the phone, and ran iTunes (it didn't start automatically, for some reason) and the phone connected and sync'd fine one out of every three or four attempts (which is better than never!). Step by step instructions for the fix below:

    1) Download iTunes 10.2 from Old Version of iTunes 10.2 (x64) Download - OldApps.com
    2) Extract iTunes64Setup102.exe using any decent compression program
    3) Locate AppleMobileDeviceSupport64.msi and run it.
    4) Choose Repair and let the process complete.
    5) Go to the Control Panel and open Device Manager
    6) Locate "Apple Mobile Device USB Driver" in the list, and right-click and select "Update driver software"
    7) In the dialog that appears, click "Browse my computer for driver software"
    8) Pick "Let me pick from a list of device drivers on my computer", and then pick "Have disk"
    9) Tell Windows to look in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers (Your directory may be different if you're running the x86 version of Windows 7)
    10) Pick "Apple Mobile Device USB Driver" from the list and let it install.
    11) Once completed, view the properties of the installed driver -- it should be dated 2/10/2011 with a version of 6.0.9999.55
    12) Unplug your phone and close iTunes if it's open.
    13) Replug your phone and open iTunes if it doesn't automatically.

    TADA! Problem solved and no contacts deletion, though it's still a pain to have to keep plugging and unplugging until it feels like working properly (though it always seems to work if you have iTunes closed, plug the phone in, and then manually run iTunes). I'm trying other things to see if I can make it work better and will post back if I find a better way. Feel free to post if this does/doesn't work for you and as always, if this fixed your problem, please see the link in my signature and donate a buck or two to the forums.

    I've tried going further back version-wise with the mobile device support by uninstalling 10.2's and installing 10.1.2's, but I had the same results (in case any readers were going to try the same.)
    Last edited by n1ckn4m3; 03-26-2011 at 09:32 PM.
    The preceding forum post has been brought to you by the letter "N" and the number 42.

    iPhone 4, 32GB (iOS 6.1.2 | evasi0n | SHSH: 4.0 - 6.1.2)
    iPad 2 3G, 64GB (iOS 6.1.2 | evasi0n
    |
    SHSH: 4.3 & 4.3.3 - 6.1)

    Restore problems? Read this: http://www.hackint0sh.org/f137/130802.htm

    Did we solve your problem? Got a dollar or two spare? Please Donate!


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    Thumbs up Startup Services Could be your problem

    Windows 7 Professional 64bit
    Itunes 10.2.2.12
    Freezing when syncing/downloading.

    Hi All,

    I was having this problem and tried all these different tips but none worked except for this! I registered to try and help others so please give it a go:

    ************************************
    Cannot connect iTouch get error "this iPod cannot be used because - Microsoft Answers


    This might be caused due to any of the Security program conflicting with iTunes. You may try to uninstall iTunes put the system in clean boot and the re-install iTunes and check if all the services are started.

    To put the computer in Clean boot, follow the below given steps.

    The steps to be performed in clean boot are given below:

    1. Log on to the computer by using an account that has administrator rights

    2. Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.

    If you are prompted for an administrator password or for confirmation, type your password, or click Continue

    3. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)

    4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all

    Note: Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points


    Once you boot to the desktop reinstall iTunes. Check if you are able to start the services.

    For further information on clean boot please follow the below given link:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7



    After you have finished reinstalling, follow these steps to reset the computer to start as usual:

    1. Click start, type msconfig.exe in the Start Search box, and then press ENTER.

    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

    2. On the General tab, click the Normal Startup option, and then click OK.

    3. When you are prompted to restart the computer, click Restart



    Hope this information is helpful.

    Amrita M

    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    ************************************

    Cheers,
    WD

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    Default Checked & Solved!

    Quote Originally Posted by n1ckn4m3 View Post
    Found a better fix, though it still requires some messing around.

    Remembering that it was working in 10.2 and only broke in 10.2.1 and 10.2.1.1, I went to OldApps and downloaded the 64 bit version of iTunes 10.2. (Link here: Old Version of iTunes 10.2 (x64) Download - OldApps.com). I used WinRAR to extract the installer and then ran the AppleMobileDeviceSupport64.msi directly, and told it to repair the installation. After it completed, I went into device manager, told it to view by connection, found the Apple Mobile USB Driver, and 'updated' it to the old version I had just installed. I unplugged and replugged the phone, and ran iTunes (it didn't start automatically, for some reason) and the phone connected and sync'd fine one out of every three or four attempts (which is better than never!). Step by step instructions for the fix below:

    1) Download iTunes 10.2 from Old Version of iTunes 10.2 (x64) Download - OldApps.com
    2) Extract iTunes64Setup102.exe using any decent compression program
    3) Locate AppleMobileDeviceSupport64.msi and run it.
    4) Choose Repair and let the process complete.
    5) Go to the Control Panel and open Device Manager
    6) Locate "Apple Mobile Device USB Driver" in the list, and right-click and select "Update driver software"
    7) In the dialog that appears, click "Browse my computer for driver software"
    8) Pick "Let me pick from a list of device drivers on my computer", and then pick "Have disk"
    9) Tell Windows to look in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers (Your directory may be different if you're running the x86 version of Windows 7)
    10) Pick "Apple Mobile Device USB Driver" from the list and let it install.
    11) Once completed, view the properties of the installed driver -- it should be dated 2/10/2011 with a version of 6.0.9999.55
    12) Unplug your phone and close iTunes if it's open.
    13) Replug your phone and open iTunes if it doesn't automatically.

    TADA! Problem solved and no contacts deletion, though it's still a pain to have to keep plugging and unplugging until it feels like working properly (though it always seems to work if you have iTunes closed, plug the phone in, and then manually run iTunes). I'm trying other things to see if I can make it work better and will post back if I find a better way. Feel free to post if this does/doesn't work for you and as always, if this fixed your problem, please see the link in my signature and donate a buck or two to the forums.

    I've tried going further back version-wise with the mobile device support by uninstalling 10.2's and installing 10.1.2's, but I had the same results (in case any readers were going to try the same.)
    Thank you very much

 

 

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