I have a problem as follows -
I am trying to migrate an O2 PAYG SIM (because I picked it for its number) to my new UK iPhone. I already have an unlocked iPhone. My problem is that O2 are sending me a text message which is a PIN number to my existing iPhone with the PAYG SIM in it. The message is coming through as a little bubble instead of the message. I don't currently have access to another unlocked phone of any sort. The problem if I ring O2 is that they will blame me not receiving the message on me using a hacked iPhone. Any suggestions ?
Told customer services the text was blank. After various escalation procedures they got someone to call me on my PAYG number (unbeknown to them they were calling an iPhone) and talk me through security (when did I last top up the card etc.). Then they gave me a 7 digit pin. This failed with the error message "O2 was unable to verify your identity". They have gone away to scratch their heads and suggest I try again in 2 hours.