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    Default Iphone won't turn on? Stuck on recovery mode.

    So my iPhone isn't turning on and it's stuck on recovery mode, I've tried plugging it in to the computer and holding down the off/on switch along with the home button and the apple logo won't even come up and iTunes won't complete the recovery, I get the error message;

    'The iPhone could not be restored, an unknown error occurred (1604)'

    I've been searching online for an answer and can't find anything. Can anyone help me out?

    Many thanks.



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    im having the same problem and i sadly cant find a solution either, if you find out how to fix it id greatly appreciate it if you helped me out. thanks, and sorry i couldnt help

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    Super Moderator Array Olethros's Avatar

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    Without restore logs of the failure it's hard to help you. We can't help you if you don't help us.
    Please read the stickies & search forum before posting!
    How to report an iTunes restore/update fail in a useful manner
    -

    iPad 3G 64GB (4.3.3, Redsn0w) oldest SHSH 3.2.2
    iPhone 4 32GB (4.2.1, Redsn0w JB-monte) oldest SHSH 4.1
    iPhone 3GS 32GB (4.3.3; Pwnagetool) factory unlocked oldest SHSH 3.1
    iPhone 8GB (3.1.3; Pwnagetool) AT&T Locked - Unlocked with bootneuter

    -
    Did we solve your problem? Got a dollar or two spare ? Donate!

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    I'm having this same problem too. Only i went to update mine on itunes and in the middle of the update my laptop shut off when i turned it back on it told me i could not update anymore that it found an iphone in recovery mode. Then it tells me I have to restore it so I click to restore and it will start and then get stuck at this black lit up screen. Stays there for awhile then the error message pops up error 1604 and nothing... really would like to firgure it out too.

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    Super Moderator Array Olethros's Avatar

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    Quote Originally Posted by ladykiwibug13 View Post
    I'm having this same problem too. Only i went to update mine on itunes and in the middle of the update my laptop shut off when i turned it back on it told me i could not update anymore that it found an iphone in recovery mode. Then it tells me I have to restore it so I click to restore and it will start and then get stuck at this black lit up screen. Stays there for awhile then the error message pops up error 1604 and nothing... really would like to firgure it out too.
    Publish your failed restore logs or we can't help you. Details are in my signature at the bottom of every post I make.
    Please read the stickies & search forum before posting!
    How to report an iTunes restore/update fail in a useful manner
    -

    iPad 3G 64GB (4.3.3, Redsn0w) oldest SHSH 3.2.2
    iPhone 4 32GB (4.2.1, Redsn0w JB-monte) oldest SHSH 4.1
    iPhone 3GS 32GB (4.3.3; Pwnagetool) factory unlocked oldest SHSH 3.1
    iPhone 8GB (3.1.3; Pwnagetool) AT&T Locked - Unlocked with bootneuter

    -
    Did we solve your problem? Got a dollar or two spare ? Donate!


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    hi so im having the same problems as these guys but let me give you a little more background info as well as fail logs

    I have an Iphone4 believe it was 4.2.1 jailbroken untethered with greenpois0n.
    So my phone crashed this weekend.
    I couldnt use safari or youtube plus some of my app icons were blank white.
    I freaked a little , and went through cydia uninstalling everything that didnt prompt me that it would screw something up if i did delete it
    Got back to the house plugged in my phone and im not sure if i tried to update or restore first
    which i am thinking was a big no no i suppose
    My phone wont turn on if I use the power button or while plugged into the wall outlet
    The only time i get any response from it is when i hook it up to i tunes when its tryin to restore


    2011-08-29 20:48:57.411 [3692:14a4]: restore library built Feb 7 2011 at 06:28:58
    2011-08-29 20:48:57.411 [3692:14a4]: iTunes: iTunes 10.4.1.10
    2011-08-29 20:48:57.411 [3692:14a4]: iTunes: Software payload version: 8C148 (option key)
    2011-08-29 20:49:55.109 [3692:1808]: iTunes: Specifying UOI boot image
    2011-08-29 20:49:55.112 [3692:1808]: AppleDevice::GetDeviceID: failed for iBoot
    2011-08-29 20:49:55.112 [3692:1808]: _AMRUSBDeviceGetManufacturerStringIndex: unable to get device descriptor: 2001
    2011-08-29 20:49:55.112 [3692:1808]: unable to get manufacturer string index: 2001
    2011-08-29 20:49:55.112 [3692:1808]: *** UUID 4852976C-FD07-C04F-9184-E73C2604D015 ***
    2011-08-29 20:49:55.112 [3692:1808]: requested restore behavior: Erase
    2011-08-29 20:49:55.125 [3692:1808]: amai: AMAuthInstallDebugWriteObject: debug object written: C:\Users\Drew\AppData\Local\Temp\PerFA5C.tmp\amai\ debug\tss-request.plist
    2011-08-29 20:49:55.957 [3692:1808]: amai: tss_submit_job: HttpQueryInfo returned 200
    2011-08-29 20:49:55.959 [3692:1808]: amai: tss_submit_job: error from server=94 (This device isn't eligible for the requested build.)
    2011-08-29 20:49:55.960 [3692:1808]: amai: kAMAuthInstallRequestCacheLocalizedTssError: cached server error text: (3194) This device isn't eligible for the requested build.
    2011-08-29 20:49:55.960 [3692:1808]: amai: AMAuthInstallRequestSendSync: failed tss submission: This device isn't eligible for the requested build.
    2011-08-29 20:49:55.961 [3692:1808]: amai: AMAuthInstallBundlePersonalizePartial: server request error: This device isn't eligible for the requested build.
    2011-08-29 20:49:55.961 [3692:1808]: failed to personalize the restore bundle: This device isn't eligible for the requested build.
    2011-08-29 20:49:55.961 [3692:1808]: AMRAuthInstallDeletePersonalizedBundle
    2011-08-29 20:49:56.021 [3692:1808]: removed personalized bundle
    2011-08-29 20:49:56.021 [3692:1808]: AMDFUModeDeviceCopyAuthInstallPreflightOptions: failed to personalize bundle
    2011-08-29 20:49:56.216 [3692:14a4]: iTunes: Restore error 3194
    2011-08-29 20:49:56.216 [3692:14a4]: AMRAuthInstallGetLocalizedStringForServerError: no cached text for tss error code 3194

    there were a bunch from the same days that i have been trying everything to get it to recover
    sorry if this is way too much info or a really long post just tryint to find a solution to this issue
    thank you guys for your time i eagerly await ANY reply

    thanks again

    this is the most recent one from today


    2011-08-30 18:43:19.143 [1040:9a8]: restore library built Feb 7 2011 at 06:28:58
    2011-08-30 18:43:19.144 [1040:9a8]: iTunes: iTunes 10.4.1.10
    2011-08-30 18:43:19.144 [1040:9a8]: iTunes: Software payload version: 8L1
    2011-08-30 18:44:06.338 [1040:1b68]: iTunes: Specifying UOI boot image
    2011-08-30 18:44:06.341 [1040:1b68]: AppleDevice::GetDeviceID: failed for iBoot
    2011-08-30 18:44:06.341 [1040:1b68]: _AMRUSBDeviceGetManufacturerStringIndex: unable to get device descriptor: 2001
    2011-08-30 18:44:06.341 [1040:1b68]: unable to get manufacturer string index: 2001
    2011-08-30 18:44:06.341 [1040:1b68]: *** UUID B5772535-18D0-9E46-A34F-EB29B4021876 ***
    2011-08-30 18:44:06.341 [1040:1b68]: requested restore behavior: Erase
    2011-08-30 18:44:06.412 [1040:1b68]: amai: AMAuthInstallDebugWriteObject: debug object written: C:\Users\Drew\AppData\Local\Temp\Per843E.tmp\amai\ debug\tss-request.plist
    2011-08-30 18:44:07.217 [1040:1b68]: amai: tss_submit_job: HttpQueryInfo returned 200
    2011-08-30 18:44:07.539 [1040:1b68]: amai: AMAuthInstallRequestSendSync: received tss response (server version: 2.0.0)
    2011-08-30 18:44:07.540 [1040:1b68]: amai: AMAuthInstallDebugWriteObject: debug object written: C:\Users\Drew\AppData\Local\Temp\Per843E.tmp\amai\ debug\tss-response.plist
    2011-08-30 18:44:08.784 [1040:a30]: AppleDevice::GetDeviceID: failed for iBoot
    2011-08-30 18:44:08.784 [1040:a30]: _AMRUSBDeviceGetManufacturerStringIndex: unable to get device descriptor: 2001
    2011-08-30 18:44:08.784 [1040:a30]: unable to get manufacturer string index: 2001
    2011-08-30 18:44:08.784 [1040:a30]: <DFU Device 0746CCF0>: production fused device
    2011-08-30 18:44:08.784 [1040:a30]: unable to open device_map.txt: No such file or directory
    2011-08-30 18:44:08.785 [1040:a30]: WinDFU::OpenDFUDevice: path: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#925c872d
    2011-08-30 18:44:08.785 [1040:a30]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#925c872d
    2011-08-30 18:44:08.801 [1040:a30]: <DFU Device 0746CCF0>: operation 0 progress 1
    2011-08-30 18:44:08.817 [1040:a30]: <DFU Device 0746CCF0>: operation 0 progress 2
    2011-08-30 18:44:08.833 [1040:a30]: <DFU Device 0746CCF0>: operation 0 progress 3
    2011-08-30 18:44:08.849 [1040:a30]: <DFU Device 0746CCF0>: operation 0 progress 5
    2011-08-30 18:44:08.865 [1040:a30]: <DFU Device 0746CCF0>: operation 0 progress 6
    2011-08-30 18:44:08.881 [1040:a30]: <DFU Device 0746CCF0>: operation 0 progress 7
    2011-08-30 18:44:08.897 [1040:a30]: <DFU Device 0746CCF0>: operation 0 progress 9
    2011-08-30 18:44:08.914 [1040:a30]: <DFU Device 0746CCF0>: operation 0 progress 10
    2011-08-30 18:44:08.930 [1040:a30]: <DFU Device 0746CCF0>: operation 0 progress 11
    2011-08-30 18:44:08.946 [1040:a30]: <DFU Device 0746CCF0>: operation 0 progress 12
    2011-08-30 18:44:08.962 [1040:a30]: <DFU Device 0746CCF0>: operation 0 progress 14
    2011-08-30 18:44:08.978 [1040:a30]: <DFU Device 0746CCF0>: operation 0 progress 15
    2011-08-30 18:44:08.994 [1040:a30]: <DFU Device 0746CCF0>: operation 0 progress 16
    2011-08-30 18:44:09.010 [1040:a30]: <DFU Device 0746CCF0>: operation 0 progress 18
    Last edited by dewbdew; 08-31-2011 at 02:10 AM. Reason: more information

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    Super Moderator Array n1ckn4m3's Avatar

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    First and foremost, please don't post the logs directly into the thread. The thread that explains how to post clearly requests that you house them on a third party site like pastebin to make reading them easier. As always, please, take the minimum steps to make it easier for us to help you...

    Regardless, the specific error you have here:

    Code:
    2011-08-29 20:49:55.960 [3692:1808]: amai: AMAuthInstallRequestSendSync:  failed tss submission: This device isn't eligible for the requested  build.
    is extremely common and is caused by you attempting to restore a version of iOS to the device that you do not have SHSH files for, or if you have SHSH files, your hosts file hasn't been updated to point at either your local machine (if you're using TinyUmbrella) or at Saurik's server if you cached your SHSH with Cydia.

    In any case, do yourself a favor (seriously, this is important to know) click the 'SHSH' link in my signature to learn about them. If you don't have them, you can only restore an iPhone 4 to 4.3.5 right now. Since this has been discussed over and over, I'm not going to go into the details as to why. Just learn about SHSH, save any that you can now, and save them in the future, or you'll end up having a hard time being jailbroken...

    There's most likely nothing wrong with the phone other than the fact that you're trying to restore a version that Apple is no longer signing.
    Last edited by n1ckn4m3; 09-08-2011 at 07:22 PM.
    The preceding forum post has been brought to you by the letter "N" and the number 42.

    iPhone 4, 32GB (iOS 6.1.2 | evasi0n | SHSH: 4.0 - 6.1.2)
    iPad 2 3G, 64GB (iOS 6.1.2 | evasi0n
    |
    SHSH: 4.3 & 4.3.3 - 6.1)

    Restore problems? Read this: http://www.hackint0sh.org/f137/130802.htm

    Did we solve your problem? Got a dollar or two spare? Please Donate!


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    I have the same problem and i dont no where to find the logs ani help plz

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    Quote Originally Posted by dontfeedthebears View Post
    So my iPhone isn't turning on and it's stuck on recovery mode, I've tried plugging it in to the computer and holding down the off/on switch along with the home button and the apple logo won't even come up and iTunes won't complete the recovery, I get the error message;

    'The iPhone could not be restored, an unknown error occurred (1604)'

    I've been searching online for an answer and can't find anything. Can anyone help me out?

    Many thanks.
    I suggest that you try to restore your phone by first putting it into DFU mode. In order to put your Iphone/Ipod into DFU mode.
    Go to check the article mentioned about the error messages in iTunes. If you can remember what error was given, scroll down to the section "Specific error codes and resolutions" , click on it, and search for your error number.
    Last edited by sunmykim; 02-01-2013 at 06:24 AM.

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    OK so I was having the same problem, I got mutiple errors some were (1604) THEN (9) and also (8 and 2) then what I had to do as my lead was a little dodgy I tried restoring with a newer lead and that solved my problem, just hoping I have everything backed up to icloud, hope this will be as easy for some of yous as it was for me!!!


 

 
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